Delivery Arrangement

To ensure the maximum freshness of our premium chilled and frozen ingredients, iBuddies exclusively partners with SF Express Cold Chain Service for all local deliveries.

Delivery Scheduling & Contact
Please note that specific delivery timeslots cannot be pre-selected for any area. However, according to SF Express standard operating procedures, the courier will generally contact the receiver via phone prior to arrival to confirm your availability. We recommend staying reachable via the contact number provided during checkout.

Tracking Your Order
To keep you informed, iBuddies will send a specialized tracking link to you via WhatsApp approximately 1-2 days before your chosen delivery date. By clicking this link, you can check the real-time status and progress of your parcel directly on the SF Express official website.

Thank you for choosing iBuddies. We look forward to bringing the finest flavors to your doorstep.

×× Please note delivery time might be rescheduled before and after public holidays, please pay attention to the announcement on our website ××

 Important Notice

  • If you require a change of delivery date after placing an order, you must notify iBuddies 2 days before the delivery date, if a sudden change is needed, $100 handling fee will be charged and must be paid before delivery
  • If our delivery team is unable to contact you or there is no one at the confirmed address during the "designated delivery timeslots", we will leave the packages at the doors of the delivery address or at Security (if applicable), if you require rescheduling of delivery $100 handling fee will be charged.
  • The delivery date for each order can only be changed once
  • Orders can be canceled 2 working days before original delivery date, $100 handling fee will be charged. If you need to cancel order within 2 working days before delivery date, no refund will be provided.

If you have any questions or concerns, please contact us at 3155-7888